Cancellation and Reservation Policies

Vallarta Adventures offers the most popular tours and activities in Puerto Vallarta! In order to accommodate each of our guests, all of our excursions are exclusive, reservations-only adventures. We want to ensure that you and your family have the chance to experience the awe found in nature, new and different cultures, and the excitement of discovery that our tours offer. For this reason, we have the smallest tour groups - so book your tour today! Our secure credit card reservation system makes it easy.

 

Cancellations and Changes

In order to maintain our commitment to all of our guests, Vallarta Adventure operates a strict cancellation policy:

• 48 hours or more prior to excursion date - 100% refund

• 24 hours or more prior to excursion date - date changes, subject to availability

• Less than 48 hours prior to the tour date, as well as no-shows and late arrivals - Changes and/or refunds do not apply 

Changes to your reservation or cancellations can be requested via email or by calling us toll-free from the US and Canada at 1-888-526-2238 or from Puerto Vallarta at (322) 226 8413. All changes are subject to availability.

Please note that for any unexpected circumstances that lead to last-minute cancellations such as Positive Testing for Covid-19, a Flight canceled by an airline, a medical event, etc, you must present proof of the situation like a medical note, test results for covid-19 or airline flight status. Keep in mind that these documents must be under your name or family name. Upon receiving proof of the situation via email to: [email protected], you will be eligible for a full refund or free rescheduling.

For Cruise Ship Guests

Full refund if the cruise misses port or is canceled, up to the day of cruise arrival.

 

Charges to your Credit or Debit Card

Your credit card will be charged as soon as your order is placed on Vallarta Adventures’ official site - this is typically reflected in your account within 24 hours. If the date that you choose is unavailable, Vallarta Adventures will offer an alternative day or time. A 12% fee will be added at the time of purchase and will be determined at the point of checkout.

 

Prices and Exchange Rates

Prices are quoted and charged in US dollars. 

 

Credit Card Safety

Vallarta-Adventures.com wants you to feel safe when making a secure reservation online. For this reason we use Secure Socket Layer (SSL) technology to encrypt your credit card and other sensitive information when you make reservations for our tours. The process of encryption prevents unauthorized individuals from viewing your information as it is securely transmitted over the internet. Once received, your credit card information is not transmitted over the internet again.

On the day of your tour, you must bring your credit card and a valid form of ID. If you prefer, send a copy of your credit card and photo ID (front and back) via email to [email protected], at least 24 hours prior to your arrival. To speak to someone in person, please call us at +52 (322) 226 8413, or toll-free from the US or Canada at 1-888-526-2238.

Thank you for choosing Vallarta Adventures!

If you have any questions regarding these policies, please email us at [email protected] and we will respond within 48 hours.