Read below Vallarta Adventures' Reservation and Cancellation Policies.

Travel Assistance Coverage

Enjoy peace of mind with our exclusive Travel Assistance coverage.
From medical emergencies to roadside support, our program provides reliable protection while you enjoy your adventure — so you can focus on the experience, not the what-ifs.


Please note that Travel Assistance only applies to incidents or situations while participating in the tours or experiences booked with us that occur during your stay at our facilities.


Here's what's included when you purchase our Travel Assistance:


ASSISTANCE IN CASE OF HOSPITALIZATION

Available only if the event occurs and is reported on the day of the tour:


  • Transportation of a family member in case of hospitalization
    Round-trip economy class airfare
  • Hotel payment for a family member during hospitalization
    Up to $200 USD per day, for a maximum of 15 consecutive days
  • Hotel payment for the traveler during convalescence
    Up to $200 USD per day, for a maximum of 15 consecutive days
  • Concierge service
    Unlimited access
  • Repatriation and/or transfer of remains
    Up to $5,000 USD


MEDICAL ASSISTANCE

Applies only for incidents occurring and reported on the tour day and exclusively at our trusted partner hospital.


  • Ground ambulance
    1 event per emergency
  • Air ambulance
    Up to 1 events per emergency, maximum $10,000 USD
  • Doctor visit to hotel
    1 event, no cost
  • Accidental death
    Up to $150,000 MXN
  • Medical expenses for accident or illness
    Up to $50,000 MXN


ROADSIDE ASSISTANCE

Valid only if requested on the day of the tour:


  • Tow truck service
    1 event, up to 50 km
  • Emergency taxi dispatch
    1 event, up to $1,300 MXN


SPECIALIZED ASSISTANCE

  • Funeral assistance
    1 event, up to $25,000 MXN
    (Only available if the incident occurs and is reported on the tour date.)


If you have any questions about your Travel Assistance coverage or need help activating it on the day of your tour, please don’t hesitate to contact us.

By email to [email protected]


If you prefer to speak with an Adventure Advisor, please contact us at:

USA & Canada Toll-free 1-888-526-2238 or from Mexico at (322) 226 8413. Monday through Friday, from 7:00 AM to 8:00 PM Central Time.


We're here to help make your experience safe, smooth, and unforgettable.
Thank you for choosing Vallarta Adventures!

  • Valid only on the day of your tour, for a maximum of 12 consecutive hours.
  • Coverage must be activated on the same day as the tour; retroactive claims are not permitted.
  • Non-transferable: Travel Assistance applies only to the individual(s) listed on the original booking.
  • Only valid for tours booked directly through authorized channels.
  • Coverage is limited to the specific events and amounts listed in the program.
  • Subject to verification and approval by the assistance provider.
  • Any fraudulent use or misrepresentation may result in cancellation of coverage.
  • Not an insurance policy: This is a travel assistance service designed to provide limited support in case of emergencies.

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